We want your stay to be as easy and as stress free as possible, so please see below a list of frequently asked questions.
If you can’t find what you are looking for then don’t worry, simply email us through the contact form or call on 01738 630066.
We want your stay to be as easy and as stress free as possible, so please see below a list of frequently asked questions.
If you can’t find what you are looking for then don’t worry, simply email us through the contact form or call on 01738 630066.
Check-in is from 2pm, Sunday 3pm and check-out is by 11am – only when booking direct. Check-in is from 3pm when booking via an agent.
Yes, please contact reception for more details so we know in advance. There may be a charge.
Yes, please contact reception for more details so we know in advance. There may be a charge.
No, we do however have accessible rooms on the first floor accessed by lift.
Yes, we do to all floors.
Yes we do.
Yes, however we only have a limited amount of rooms with these facilities.
If you have booked direct with us please call 01738 630066 or email salessalutation@strathmorehotels,com. If you have booked via a travel agent or other online booking site please contact them to cancel.
We have ideal family rooms available for three, four and five people and also some double and twin rooms that can take a cot for young children or perhaps a small extra bed with prior notification. Children sharing a room with two adults: 0-4 years of age = 50% of adult price, 5-13 years of age = half price. If you wish to travel with a child and take advantage of these rates then please call us on 01738 630066 to check availability and to book or email salessalutation@strathmorehotels.com.
Yes, WiFi is free of charge in our bedrooms.
Yes, there is a small menu with drinks available 24 hours.
Yes we do, they are available on request.
Please find times here
Yes, ask reception for more details.
Yes, dogs are welcome for £15 per dog per night (max two dogs per room), dogs are not allowed in dining areas however they are allowed in public areas. Due to a control over the number of dogs allowed in the property, failure to inform us that you will be bringing a dog may therefore result in your booking having to be cancelled without refund. Any attempts to bring or conceal a dog in the hotel without our prior knowledge will result in the dog and owner being removed and your booking cancelled without refund.
In the interests of hygiene and the comfort of other guests, we would appreciate it if you could kindly adhere to the following guidelines:
• Please let us know when you book that you will be bringing your dog with you.
• Dogs must not be left unattended in hotel bedrooms for prolonged periods of time.
• Please keep dogs on a leash/muzzled at all times whilst in the hotel and hotel grounds.
• The dog owner will be liable and subsequent charges will be levied on or after departure should any damage be sustained to the hotel property or should there be a requirement for industrial level cleaning.
• Unacceptable behaviour, including excessive noise, will not be tolerated.
Please contact the hotel of your choice regarding bringing your pet and a member of the team will be happy to assist.
Yes.
Please find times here
Residents may purchase a drink from the bar anytime during their stay.
Please find times here.
Yes.
Yes, please ask reception.
If you are celebrating a special occasion, please let us know and we can discuss upgrades and add-ons such as wine, champagne and room upgrades.
Yes, we have GTBS Silver Award.
Yes, but they must arrive at least 14 days before arrival and they should be made payable to Strathmore Hotels Ltd.
The hotel accepts payments made by cash (Sterling only), most major credit/debit cards (Visa, MasterCard).
No, our hotel is totally non-smoking and this includes vapours and e-cigs.
Yes, all our food and menus are labelled to provide accurate allergy information and our professional chefs are here to help. Please let the reception team aware when you book if you have any such allergies or any specific dietary requirements.
Yes, we offer a classic and a superior range of packed lunches.
Yes, we do have a number of exclusive deals within the area.
Yes, we provide soap and shower gel.
Yes, there is a night duty manager on during the night.
Yes, residents may have guests in their bedrooms in the hotel.
Yes, we have a luggage store under CCTV.
Yes, we have limited space to store bikes / golf clubs etc.
Yes, we have a portable one and a built in one in the Moncreiffe Suite.
Yes, we provide live entertainment throughout our peak seasons. This changes on a week to week basis. If you’d like to find out more please give us a call or an email.
No, but there are nearby pay and display car parks. If you are attending a meeting there is discounted parking slips available at reception desk for the multi carpark on Canal Street.
No, there are several blue badge spaces within minutes walk of hotel.
No.
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